Shipping policy

SHIPPING POLICY

This Shipping Policy explains how SanCore ("we", "us" or "our") ships and delivers your order.

1. SHIPPING DESTINATIONS

We ship to most countries worldwide. The destinations available for your order are shown at checkout.

2. SHIPPING COSTS

Shipping costs are calculated at checkout based on your destination and the items in your order. Any free shipping offers will be clearly displayed on our website and at checkout. Deliveries to remote areas or islands may be subject to an additional charge.

3. SHIPPING CARRIERS

Orders are shipped with trusted international carriers and local postal services best suited to your delivery address. We are unable to accommodate requests for a specific carrier.

4. ORDER PROCESSING TIME

Orders are usually dispatched within 1–3 business days after order confirmation.

Orders placed before 2:00 PM (UK time) on business days begin processing the same day.

Depending on stock availability, dispatch may take longer. If this happens, we will notify you by email.

5. ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery times are:

United Kingdom: 5–10 business days

Europe: 6–12 business days

United States and Canada: 6–12 business days

Australia and New Zealand: 7–14 business days

Rest of the world: 8–20 business days

These are estimates only. Deliveries may be delayed due to weather, customs processing, traffic conditions, peak seasons, or other events beyond our control.

6. CUSTOMS, DUTIES AND TAXES

Orders shipped internationally may be subject to import duties, taxes and customs fees charged by the destination country. Unless these charges are collected at checkout, they are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

7. PACKAGING

To reduce our environmental impact, we use recycled cardboard and paper cushioning materials, and we keep plastic packaging to a minimum.

8. ORDER TRACKING

Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. You can track your package on the carrier's website.

9. FAILED DELIVERY

If you are not available at the time of delivery, please follow the instructions left by the carrier to arrange redelivery or collection.

10. CONTACT US

For any questions about shipping, please contact us:

Email: contact@trysancore.com

Phone: +1 (505) 305-6398 (Monday–Friday, 10:00 AM–6:00 PM UK time, excluding public holidays)

Last updated: November 2026